I.R.I.S. Business Process Optimization: Healthcare

Improve patient care and service, reduce administration time and costs

Modern challenges of the corporate world are no longer restricted to private businesses or industry. 

It has become essential to any organization to keep optimizing service while controlling costs, and ensuring that all the information, where it comes from, is integrated securely and seamlessly into the organization’s systems, and made retrievable easily to speed up core activities. Today’s Healthcare industry is no exception.
Healthcare in the 21st century
The social responsibilities taken on every day by the Healthcare industry are inherently linked to that of effective management. In a sector where every decision weighs heavily in terms of financial repercussions (for example, expenses for each hospital admission reach up to 3.000€1) cost control is no longer an option.

Furthermore, the Healthcare industry suffers from an unprecedented level of administration where paper is ever-present, both for the administrative staff and physicians. Administrative employees need to dedicate 49% of their time collecting information², but despite their hard work and efforts 5% of documents still get lost³, and it still takes up to 6 whole weeks for invoices to be sent to patients4.

Physicians, on top of the time spent with patients, must document each visit, diagnosis and detail about patient counseling or care coordination (education on their condition, regimen, lifestyle, etc.).

In such working environments where paper is synonymous with productivity concerns and security risks for crucial information, the benefits of digitization have become obvious. As such, Document Management presents itself as a crucial tool, from paper scanning to information capture, from incoming mail management to supplier invoice processing, from efficient and regulated storage to system integration for smooth data consultation and dispatch, either internally or aimed towards interoperability with other healthcare providers such as hospitals or care centers.