I.R.I.S. Business Process Optimization: Healthcare

Improve patient care and service, reduce administration time and costs

Modern challenges of the corporate world are no longer restricted to private businesses or industry. 

It has become essential to any organization to keep optimizing service while controlling costs, and ensuring that all the information, where it comes from, is integrated securely and seamlessly into the organization’s systems, and made retrievable easily to speed up core activities. Today’s Healthcare industry is no exception.
Healthcare in the 21st century
The social responsibilities taken on every day by the Healthcare industry are inherently linked to that of effective management. In a sector where every decision weighs heavily in terms of financial repercussions (for example, expenses for each hospital admission reach up to 3.000€1) cost control is no longer an option.

Furthermore, the Healthcare industry suffers from an unprecedented level of administration where paper is ever-present, both for the administrative staff and physicians. Administrative employees need to dedicate 49% of their time collecting information², but despite their hard work and efforts 5% of documents still get lost³, and it still takes up to 6 whole weeks for invoices to be sent to patients4.

Physicians, on top of the time spent with patients, must document each visit, diagnosis and detail about patient counseling or care coordination (education on their condition, regimen, lifestyle, etc.).

In such working environments where paper is synonymous with productivity concerns and security risks for crucial information, the benefits of digitization have become obvious. As such, Document Management presents itself as a crucial tool, from paper scanning to information capture, from incoming mail management to supplier invoice processing, from efficient and regulated storage to system integration for smooth data consultation and dispatch, either internally or aimed towards interoperability with other healthcare providers such as hospitals or care centers.

I.R.I.S. Solutions for Healthcare
That is where I.R.I.S. can help, by providing years of expertise in every aspect of Document Management, and making sure the benefits of your own customized solution will not only bring the fastest return on investment, but also optimize established ways of working and past investments in order to maximize staff efficiency. 

An expert in data capture and exchange, I.R.I.S. will also help you achieve greater levels of productivity, security and traceability all along the lifecycle of patient records and operational documents by setting up personalized data workflows that will help you achieve off-the-chart performance in gathering patient information (problem documentation, visits, medication, notes, reports, lab analyses, screening sheets), e-prescribing, referral workflows, decision management, alerts/reminders, community data sharing and personal health records.

Paper management minimized
Eventually the information held on a piece of paper, either brought in by the patient (prescription, medical report, incapacity for work certificate, etc.) or received through mail (patient records from other institutions, supplier invoices, physician claim appeals, etc.) will find its way into your organization’s systems, or even outside should you require so.

Thanks to an extensive experience in the various steps separating those two ends, I.R.I.S.’s first job is to make your life easier by both digitizing your paper record archives or invoices, and minimizing the time you spend on a daily basis dealing with paper, all the while monitoring record creation thanks to advanced traceability.

For example, once your scanner or MFP capture devices are centralized and integrated into your back-end applications automatically, it will be a matter of seconds between the moment you scan a document and when the information is easily and securely available throughout your entire organization or more.

Then, thanks to advanced processing workflows (data capture, export into your systems, document consultation, etc.) the follow-up of your now digital patient files is significantly simplified, so you are sure to get the most out of them.

With the entire data under control, you can now centralize patient information in one single folder, including both medical and administrative aspects.

Patient care maximized
Document control and safe processes will give your institution more time to deal with what it was created for in the first place: achieving better patient care, for lower costs.

From an administrative point of view, patient information and documents from external suppliers will be processed faster, which will boost productivity and cooperation through easier sharing and dispatch of data, while guaranteeing the integrity or the patients’ private health information and reducing costs related to paper usage. Also, centralized and always-available information allows for faster billing of patients and insurance companies, as well as more accurate and up-to-date follow-up of payment collections.

From a medical standpoint, with digitized patient records being more thorough and filled out faster, with minimal risks of manual mistakes or information loss, organized in a unique way throughout the entire structure or even shared with other institutions thanks to system integration, crucial information is available in seconds to any clinician anytime anywhere, just as it should be when treating patients or saving lives.

Key benefits
- Fast and secure access to patient information from any integrated clinical system.
- Easy follow-up, confidentiality and traceability of patient records.
- Information is always up-todate and available to the whole medical staff.
- Centralized/simplified scanning and data capture.
- No more information loss or error-prone manual data input.
- Fast processing of documents from both patients and external providers.
- Reduced billing times and upto- date follow-up of payment collections thanks to centralized information and data workflows.
- Reliable and searchable longterm archives.
- Reduction of physical storage and printing costs.